Orders
All orders are processed and shipped within 1-3 business days after phone confirmation. Delivery is carried out by Speedy courier company within 1-2 business days, depending on the settlement.
If you have not received a call within 2-3 days, please contact us at tel. 0882 095 493.
We deliver with Speedy courier company within Bulgaria, with the option of preview and test before payment.
Delivery, Returns and Exchanges
Delivery is free for orders over 91.52 EUR (179 BGN).
Yes. You have the right to return or exchange a product within 14 calendar days of receipt, provided it is unused and in its original condition.
Return costs are at the customer's expense, unless the reason is our mistake (wrong model, size, or defect).
For exchanges, we cover the delivery of the new product.
The amount will be refunded via bank transfer within 7 business days of us receiving the returned product.
Maintenance and care
Regular cleaning of dust and dirt can help maintain the impeccable appearance of your shoes for longer. This can be done using a soft brush or shoe cleaning sponge and is best done after you return home. This will prevent microscopic particles from entering the structure of the shoes, which could damage their surface. They can also be cleaned with a wet wipe or a microfiber cloth, and to add extra shine to leather shoes, you can polish them with a specially designed silicone sponge.
Most shoe stores offer various waterproofing sprays, pastes, and creams. They are suitable because they penetrate the shoe material and create a durable protective layer that shields them from atmospheric influences and prevents dirt from entering the pores of the surface. Some of these products can even improve the aesthetic qualities of the leather.
Over time, no matter how well you maintain your shoes, the dye will still begin to fade. This is why regular re-dyeing is necessary. This way, your shoes can look like new long after you've purchased the pair. The dye not only gives them color and freshens them up, but it also "greases" the leather and restores their shine and softness.
Sub-zero temperatures, wind, snow, and road salt can seriously degrade the quality of your winter shoes. It is extremely important to clean the salt from your shoes as soon as you get home, as it can damage the material and deteriorate its aesthetic qualities, as well as its durability. This can be done with a soft cloth, after which the shoes should dry at room temperature. Sprays are also available commercially that are specifically designed for winter protection.
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